Frequently Asked Questions
Seasonal Information
What day does Alexandra Inn open in 2024?
We reopen on April 26, 2024. Check-in begins at 4 PM.
What day does the 2024 season end?
The last night to stay with us in 2024 is October 26th. Check-out is at 11 AM on October 27, 2024.
How can we contact the property during the off-season?
You can email us at reservations@thealexandrainn.com
We also monitor our messages weekly and you are welcome to leave us a message at 231-938-6468
Property Policies
What time is check-in?
Check-in begins at 4PM on your day of arrival.
What time is check-out?
Check-out is at 11AM on your day of departure.
What is the minimum required age to reserve a room?
Guests must be at least 21 years of age to reserve a room.
Is this a non-smoking property?
Yes! The Alexandra Inn is 100% non-smoking property. This includes everywhere on site including guest-rooms, balconies, rooftop, beach, indoor common areas, outdoor common areas, and parking lot.
Are you pet friendly?
No, the Alexandra Inn is not a pet friendly resort. However, there are other hotels in Traverse City that can accommodate pets. Please check out the Traverse City Tourism page for more information on pet friendly properties. https://www.traversecity.com/hotels/pet-friendly/
What about service animals?
The ADA defines a service animal as a guide dog, signal dog, or other animal individually trained to provide assistance to a person with a disability and are permitted.
Under the ADA, service dogs must be harnessed, leashed, or tethered, unless the devices interfere with the service dogβs work or the individualβs disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
A public entity or private business is not responsible for the care or supervision of a service animal. If a public entity or private business normally charges individuals for damage they cause, the service animal handler may be charged for damage caused by the service animal.
Someone with a service animal may be asked to remove the animal from the premises if:
1. The animal is out of control and the handler does not take effective action to control it, or
2. The animal is not housebroken. If the service animal has had an accident the owner/handler is responsible for cleaning the area where the accident occurred.
I have a comfort animal, an emotional support animal or a therapy dog. Isnβt that a service animal?
No, it is not. Emotional support animals, comfort animals, and therapy dogs are not service animals under Title II and Title III of the ADA.
The tasks performed by a service animal must be directly related to the individualβs disability. It does not matter if you have a note from a doctor stating that you have a disability and need the animal for emotional support. A doctorβs letter does not turn an animal into a service animal.
While comfort animals are often used as part of a medical treatment plan, they are not considered service animals under the ADA. They do not have special training to perform tasks that assist people with disabilities, and are not limited to working with people with disabilities. Therefore, comfort animals are not covered by federal laws protecting the use of service animals.
What is required at time of booking?
We charge our guests at time of check-in but require a valid credit card to confirm the reservation. You will be charged for your reservation amount in full within 3 days of check in.
What is your cancelation policy?
If you booked directly with us (on our website), reservations may be modified or canceled free of charge if done so more than three days in advance of the arrival date.
If you cancel or modify your reservation 3 days or less in advance of the arrival date you will be responsible for the reservation total in full.
Tax Exempt Policy
If you are qualified for Michigan Sales and Use Tax Certificate of Exemption for hotel and lodging transactions you must book directly with Alexandra Inn and contact our Reservations Team at least 72 hours prior to check-in in order to adjust your reservation accordingly.
Beach Overview
Do you offer beach chairs? Do you offer beach towels?
Yes, we offer beach chairs and beach towels to our guests.
Can our friends at other hotels use the beach?
The beach at the Alexandra Inn is a private beach and only available to guests who have booked a room and stay at the property. If you have a large group spread out across multiple properties or family in town, there are multiple public parks under a mile from the property that can accommodate your party.
Is there a lifeguard on duty?
No, there is not a lifeguard on duty at our private beach - but there are also no sharks in Lake Michigan :)
Do you have a pool?
The Alexandra Inn does not have a pool. However, our property has a private beach located right on East Grand Traverse Bay allowing guests to swim in Lake Michigan without ever leaving the Inn.
Do you offer watersport rentals (kayaks, stand up paddleboards, jetskis)?
The Alexandra Inn does not offer watersport rentals. However, there are several watersport rental businesses on East Grand Traverse Bay.
Can I launch a boat or jetski from your beach?
No, the Alexandra Inn does not have a boat launch on site. In addition, we can not accommodate for jetskis, boats, or trailers in our parking lot.
Can I anchor in front of the Alexandra Innβs beach?
Yes, you are welcome to anchor your boat or jetski as long as it is off to the side and outside the restricted swim zone. At no point are boats or jetskis permitted to beach on shore.
Parking On-Site
Is parking guaranteed? How many vehicles can we bring?
Each room is provided with 1 parking spot. Due to the size of the property, we can not accommodate multiple vehicles per guest room. Upon checking into your room you will register your one vehicle at the front desk and receive a parking pass for on-site parking.
If you have multiple vehicles you can park them at our off-site parking lot. Please contact our reservations team to learn more and obtain a parking permit.
Alternatively, the nearest park-and-ride is the US-31 Park-n-Ride at 4290 US-31, Traverse City, MI 49686.
Can I park a jetski, trailer, or boat in the parking lot?
Due to the size of the property, we can not accommodate for oversized vehicles, RVβs, trailers, jetskis, or boats.
All trailers, jetskis, and boats can be parked at any public parking lot or park-n-ride location.
The nearest park-and-ride is the US-31 Park-n-Ride at 4290 US-31, Traverse City, MI 49685.
Guest-Room Details
What amenities come in every guest-room?
All of our guest-rooms feature a king bed, full size sofa sleeper, complimentary Wi-Fi, 55β HDTV, mini refrigerator, single-serve coffee maker, microwave, hand-held steamer and a comfortable desk/work area. All guest-room bathrooms include a step-in (or roll-in) shower, lighted mirror, hairdryer and large marble vanity with Gilchrist & Soames amenities.
Do balcony rooms include chairs?
Yes, our Lakeview Balcony King rooms include 2 sitting chairs and a side table on the balcony.
Do you offer cribs or roll-aways?
No, we do not offer cribs or roll-aways.
What is the maximum occupancy of guest-rooms?
The maximum occupancy for any of our guest rooms is 4 people (including children). All of our rooms have 1 King Bed and 1 Full Sized Sofa Sleeper.
Location Information
What is the address of the property?
Alexandra Inn is located at: 2227 US-31, Traverse City, MI 49686
TIP: Highway US-31 stretches a large portion of Northern Michigan. Double check the address that comes up on your device shows the property on the water (East Grand Traverse Bay) in Traverse City, MI.
How far is Alexandra Inn from Downtown Traverse City?
We are located 10 minutes from Downtown Traverse City (just under 5 miles).
How far is Alexandra Inn from Elk Rapids?
We are located under 15 minutes from Elk Rapids (12 miles).
How far is Alexandra Inn from Sleeping Bear Dunes National Lakeshore?
We are located 43 minutes from Sleeping Bear Dunes National Lakeshore (32 miles).